Branch Relationship Manager

Company: Telhio Credit Union
Location: Hamilton
Posted on: April 1, 2025

Job Description:

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.



Position Summary:

As a Branch Relationship Manager at Telhio Credit Union, you will be accountable for all aspects of leading a full-service branch team and developing a positive, thriving, and team-based culture. Your key focus will be to ensure you and your team are delivering extraordinary service and innovative financial solutions to our members.


What you will do:


Lead, plan and manage branch financial performance.
Direct, manage and develop Tellers, Relationship Bankers and other branch team members through effective training and coaching methods.
Inspire each member of the branch team to achieve their individual performance standards and deliver extraordinary service.
Work directly with members to build relationships, uncover and satisfy their needs through member solutions, while running all aspects of an efficient and productive branch.
Provide solutions to member problems complaints and handle escalated issues.
Attend community events and volunteer events.
Comply with all applicable Telhio policies and procedures, federal, state and local regulations.


What you will need:


Five or more years of experience leading and managing others.
Three or more years financial services experience.
Effective oral and written communication skills.
Excellent time management and scheduling experience.
Ability to work some Saturday hours.
Must have a valid driver's license.
Must be able to pass a background check including: Credit, Drug Screen, Criminal and bondability.


What you will earn:


Competitive salary
Opportunity to earn incentive and bonus
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community




Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.



This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer

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Keywords: Telhio Credit Union, Hamilton , Branch Relationship Manager, Executive , Hamilton, Ohio