Senior Product Support Engineer

Company: Disability Solutions
Location: Cincinnati
Posted on: October 23, 2024

Job Description:

Description:Robotics & Digital Surgery, part of the Johnson & Johnson family of companies, is recruiting for a Senior Product Support Engineer, located in Cincinnati, OH.As the Senior Product Support Engineer (PSE). You will act as the primary technical liaison between internal technical groups (Engineering/Quality/Manufacturing) and the various internal and external sub departments of the Service Solutions organization. You will also be responsible for new product development, install base sustaining support, life cycle and change management, technical support escalation, service technical bulletins, service training and service documentation.What You'll Do:

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• Work closely with the multi-functional partners in support of the product development process by providing recommendations on design for serviceability, service tooling requirements, and service training.
• Identify and document potential product and process improvements and suggest solutions.
• Provide support for all phases of product lifecycle development.
• Develop programs using feedback and technical knowledge which effectively apply department resources and reduces customer down time.
• Serve as the Final Tier escalation resource and subject matter product expert, for complex technical related issues in the field.
• Provide on-site support to field service engineers (FSE's) to resolve unusually complex or urgent product failures, support of clinical trials and/or validate service tools.
• Manage service procedures to incorporate changes in product design, service tools, assembly methods, and feedback from the field.
• Monitor service and reliability data
• Develop knowledge database articles intended to communicate system issues and notices to the field.
• Develop and maintain relationships with external and internal partners to ensure effective skills for troubleshooting sophisticated electro-mechanical systems.\r\r

Keywords: Disability Solutions, Hamilton , Senior Product Support Engineer, Engineering , Cincinnati, Ohio