Sr. Manager of Employee and Labor Relations

Company: Go METRO
Location: Cincinnati
Posted on: October 19, 2024

Job Description:

Go METRO

Metro is seeking a Senior Manager of Employee and Labor Relations to manage the day-to-day functions of the Employee and Labor Relations Department. The right candidate for this position will have a degree in Human Resources, Employee Relations or a related field and experience responding to employee issues, managing labor relations, facilitating the grievance process, and conducting investigations.



ESSENTIAL FUNCTIONS:

• - - - -
• Lead, conduct and document thorough, fair and objective complex employment related investigations including, but not limited to employee complaints, Title VII, ADA, ADEA, FLSA, FMLA - - - -
• Respond to and resolves employee related issues, properly elevating issues when warranted. - - - -
• Actively participates and promotes positive relationships between SORTA and its employees and recognized labor representatives - - - -
• Coaches and Counsels management staff in the administration of the collective bargaining agreement and related documents - - - -
• Creates and Conducts training related to labor and employee management in promotion of organizational effectiveness and risk mitigation - - - -
• Assists in the creation of policies and procedures - - - -
• Actively participates in and leads when requested, departmental and organizational teams, projects and committees - - - -
• Assists in preparing employee and labor related agreements - - - -
• Monitors and manages employee and labor related agreements - - - -
• Actively assists in employment related proceedings acting as SORTA representative where assigned - - - -
• Responds to and Manages employment related claims when assigned - - - -
• Stays up to date and ensures necessary updates are made regarding the most recent employment and labor related laws, regulations, trends and best practices - - - -
• Maintains excellent recordkeeping exercising strict confidentiality where prudent - - - -
• Effectively resolves employment related conflicts while promoting organizational values - - - -
• Partners with leaders to proactively identify and address potential employee and labor relations issues and develop preventative measures - - - -
• Assists in the development and implementation of employee and labor related strategies to promote operational efficiencies, employee experience and employee retention - - - -
• Manages the employee and labor relations case management system for proper data capture, required confidentiality, any related legal requirements and to ensure timely and effective resolution of matters - - - -
• Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran. - - - -
• Ability to work in compliance with SORTA's safety and security policies. - - - -
• Maintain open, honest, and timely communication with personnel involved in investigations/projects POSITION QUALIFICATIONS:
  
  
  • - - - -
  • Communications - Excellent verbal and written skills; Persuasive, consensus builder. - - - -
  • Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations. Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration and participation among staff. - - - -
  • Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback. - - - -
  • Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem solving. - - - -
  • Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility and the ability to maximize resources. - - - -
  • Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.
    
    EDCUCATION / EXPERIENCE:
    
    
    • - - - -
    • Bachelor's degree in Human Resources, Employee Relations, Labor Relations or related field required - - - -
    • Advanced degree (Masters, JD) in Human Resource Management, Employee Relations or Labor Relations preferred - - - -
    • Seven (7) years experience in employee and/or labor relations including responding to employee issues and responding to grievances - - - -
    • Five (5) years experience in conducting effective informational and interrogatory interviews - - - -
    • Experience managing/supervising employees, preferably in a union environment. - - - -
    • Experience writing reports subject to potential legal or administrative action.
      
      SKILLS & ABILITIES:
      
      
      • - - - -
      • Thorough understanding of Employment and Labor Law (Ohio public sector preferred) - - - -
      • Proficient in the MS Office (or similar) suite, including, but not limited to, Excel, Word, Access and PowerPoint; GroupWise email; Maximo (or similar) inventory management and purchasing modules. - - - -
      • Ability to learn new computer programs (software and applications). - - - -
      • Ability to lift and carry materials and supplies, up to 50 lbs. - - - -
      • Ability to respond to critical situations and work a flexible schedule as required. - - - -
      • Ability to collaborate, build relationships, gain credibility, and partner effectively with others up and down a matrixed organization - - - -
      • Strong verbal and written communications - - - -
      • Managerial courage demonstrated through effective, direct and respectful communications. - - - -
      • Aptitude for critical thinking and succinctly presenting the best course of action - - - -
      • Exceptional organizational, analytical, leadership and interpersonal skills - - - -
      • Ability to identify and develop sources of information relative to the task at hand - - - -
      • Ensure confidentiality of sensitive information is maintained - - - -
      • Ability to conduct research using multiple information and data sources - - - -
      • Strong interpersonal skills used to build rapport with all parties involved - - - -
      • Ability to work independently, with limited supervision - - - -
      • Ability to effectively participate on teams and lead when required
        
        
        
        
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