Customer Service Advocate
Company: VirtualVocations
Location: Dayton
Posted on: November 1, 2024
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Job Description:
A company is looking for a Customer Service Advocate IV to
resolve complex issues for members or providers.
Key Responsibilities
Resolve complex inquiries and complaints for members or providers
through various communication channels
Document customer interactions and update leadership on customer
needs through root cause analysis
Collaborate with training teams to develop materials and ensure
adherence to policies and procedures
Required Qualifications, Training, and Education
High School diploma or GED required
4+ years of related experience required
Vocational or technical education may be required in addition to
work experience
Experience handling call escalations preferred
Leadership or lead experience preferred
Keywords: VirtualVocations, Hamilton , Customer Service Advocate, Hospitality & Tourism , Dayton, Ohio
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