3rd Shift Level II Help Desk Technician

Location: Columbus
Posted on: October 17, 2024

Job Description:

SmartSource is looking for a 3rd Shift Level II Help Desk Technician for a 1 – 2 month contract opportunity in Columbus, OH. **Please make sure to pay close attention to the hours**

Job Type: Contract

Duration: 1 – 2 months

Location: Columbus, OH

Days: Must be flexible but in all likelihood it is Monday-Friday

(ROUGH ESTIMATE HOURS): 3rd Shift: Midnight-8AM

Job Description:

This is all over the phone support so if you are interested in working a hands on position this position is not for you. We need a person who can supply software troubleshooting support over the phone in a Windows 7 and AD environment. The server in place is 2008R2. Hardware support on Tablets, Desktops and Laptops are required. Server background with adding and deleting users and supplying level II support is what is required.

Job Qualifications

- Must be willing to take a background test upon an offer being made

- 3+ years’ experience working in the IT Field

- Must have Help Desk background!!! NOT ONLY HANDS ON BUT HELP DESK!!!!!

- Solid Windows XP/Windows 7 software troubleshooting background is required

- Experience with Server 2008R2

- Basic knowledge of Powershell.

- Experience with Windows 7

- Solid hardware support background on Tablets, Desktops and Laptops

- Some over the phone troubleshooting of Microsoft Active Directory

- Basic understanding of Networking Protocols to aid troubleshooting (TCP/IP, DNS, DHCP etc.

- Must have excellent communication, presentation and documentation skills.

To be considered, please send an updated Word resume to Amanda: mcampos@smartsource-inc.com.

Keywords: , Hamilton , 3rd Shift Level II Help Desk Technician, IT / Software / Systems , Columbus, Ohio