Technical Support Specialist 2

Company: Disability Solutions
Location: Indianapolis
Posted on: November 1, 2024

Job Description:

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionTechnical Support Specialist - Tissue DiagnosticsA healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.Are you a laboratory or allied health professional seeking a new way to utilize your skills? Do you have a passion for problem-solving that positively impacts patient lives? If you're interested in working for an industry-leading company that has been recognized as one of the best places to work, then Roche's North American headquarters in Indianapolis is the perfect fit. With approximately 4,400 employees, this state-of-the-art campus houses research and development, laboratory, manufacturing, distribution, IT, and administrative operations.The Opportunity:Roche Support Network is dedicated to providing exceptional support to customers. As a Technical Support Specialist, you will:

• provide expert technical support to customers by addressing questions related to RocheTissue Diagnostics analyzer functionality and usage via the Technical Support Center.
• Document and maintain electronic records related to product complaints in accordance to federal regulations for medical device reporting
• analyze and troubleshoot nonfunctioning electro/mechanical equipment, software applications, or reagents to identify issues and recommend corrective actions.
• serve as the primary support liaison between Roche and customers, recommending solutions to application challenges and maintaining a database for recurring problem analysis and reporting.
• apply fundamental concepts, practices, and procedures related to routine staining, special stains and Immunohistochemistry , backed by extensive on-the-job training or formal education.
• showcase originality and ingenuity while contributing independently or as part of a team towards achieving program or department goals.
• collaborate and interface with internal customers and various departments to ensure seamless operations.
• drive continuous improvement in the quality system and achieve quality objectives through daily actions.Location: remote, with potential initial training in Indianapolis, IN.Schedule: This position operates within a 24/7 support center, requiring flexibility to work 1st, 2nd, or 3rd shifts. The schedule will be determined on a quarterly basis.Who you are:
  • Associate's degree (or equivalent military training)Preferred Requirements:
    • Bachelor's Degree
    • Degree in Medical Technology/Clinical Laboratory Science, Histology, Biotechnology or related field.
    • Experienced Histotechnologist or similar laboratory experience
    • Knowledge of Roche Tissue/Histology Stainers
    • Availability and willingness to work evening shift and/or weekend hoursRelocation benefits are not available for this job posting.The expected salary range for this position based on the primary location of Indiana is $46,500.00-$86,300.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .

Keywords: Disability Solutions, Hamilton , Technical Support Specialist 2, IT / Software / Systems , Indianapolis, Ohio