(2)-Help Desk Administrators

Location: Westerville
Posted on: November 20, 2024

Job Description:

SmartSource is in need of 2 Help Desk Administrators for a 1+ month contract opportunity located in Westerville, OH. There is a good possibility of extensions!

Job Type: Contract

Duration: 1+ month with good possibility of extensions

Location: Westerville, OH

Hours/Days: MUST BE FLEXIBLE TO WORK THE FOLLOWING & Possibly Other Shifts not mentioned based on customer volume

Mon-Thurs 6PM-2AM

Weekends Required: Sat 1PM-12AM/ Sun 12PM-6PM

Pay Rate: $20/hour

Job Description:

• Ensures customer satisfaction by following up to ensure problem resolution; approaching problem solving from an overall solution perspective; resolving issues in a timely, respectful, considerate and concerned manner.

• Strong interpersonal/customer relations skills

• Ability to maintain customer focus in the midst of difficult circumstances

• Excellent analytical, problem solving and trouble shooting skills

• Possess an energetic and enthusiastic approach to deliver superior customer service

• Receive incoming client calls

• Provide technical support and assistance to customers using computer hardware, standard desktop applications or client software applications

• Apply technical expertise to troubleshoot technical problems of call levels of complexity and provide resolution to reported issues

• Act as a liaison between clients or customers and other client IT organizations or external IT vendors

• Document all IT trouble tickets as they occur. Escalate to appropriate IT staff, and follow up as needed to ensure immediate resolution of critical issues.

Requirements:

• Must be willing to take a drug and background check upon an offer being made. Background check will include credit as well

• Associate or Technical School degree preferred or equivalent combination of education and professional work experience

• 6 months to 1 year of phone support in a customer support environment

• 1-2 years working in a performance support/call center environment

• Proficient use of Microsoft applications, most shrink wrapped software, wireless connectivity, proprietary applications

• Proficient troubleshooting skills

• Ability to troubleshoot hardware, software and network related problems

• Strong hardware and network connectivity trouble shooting skills via phone and remote access

• Solid knowledge of Microsoft XP operating system and Windows Server 2003/2008

Additional Information:

• Shift for this position can vary between first, second and third.

• Operations are 24 hours a day

• No Certifications required

• Excellent personality and customer service skills.

To be considered, please send an updated Word resume to Amanda: mcampos@smartsource-inc.com.

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