Mac Support Specialist - Pacific Time Zone Hours
Company: Commonwealth Financial Network LLC
Location: Cincinnati
Posted on: November 1, 2024
Job Description:
Min: USD $52,000.00/Yr.
Max: USD $65,000.00/Yr.
Overview
Whether you're looking for a high-energy, inclusive atmosphere and
a company that understands the importance of work/life balance,
Commonwealth is your match! From generous bonus and 401(k) programs
to tuition reimbursement and flexible work schedules, Commonwealth
is focused on helping its employees thrive in an environment suited
to their needs. On top of all that, the Technology department
offers a hybrid work schedule, so you'll be able to work from home
for part of the week! We're looking for a Mac Support Specialist to
join our ranks in greater Cincinnati, Ohio! Are you a proactive
problem solver with exceptional customer service skills? You will
put your technical expertise to use, providing our more than 900
home office employees with the technology support they need to do
their jobs. In addition, you'll provide technical recommendations
and support to our more than 2,000 advisors, as well as their staff
regarding any technology they use. Ours is a fast-paced,
on-your-toes environment, and a positive, can-do attitude is a
must. Please note: This is a full-time opportunity, working 8:00
a.m. to 5:00 p.m. PST with a 60-minute lunch break. Key
Accountabilities
- Providing first-level Apple device and software support to home
office staff, as well as to Commonwealth advisors and their staff,
on a wide range of issues
- Supporting Mac users in an enterprise environment, helping to
acclimate users to Apple products for business use, and providing
technical support to advanced users
- Prioritizing and processing help requests to provide technical
problem identification and resolutionCore Strengths and Skills
- Strong customer service skills
- Ability to accurately and effectively troubleshoot and solve
technical problems and find solutions
- Excellent communication skills (phone etiquette, listening
skills, and follow-up skills)
- Demonstrated knowledge and experience with macOS (10.13 and
newer)
- Experience with Microsoft Office for Mac 2016/2019/Office 365
functionality and troubleshooting basic connectivity issues;
experience with advanced Outlook functionality and protocols
involved with connecting to Exchange
- Mobile device support, including iOS and iPadOS, as well as
watchOS and tvOS.
- Knowledge of Active Directory and domain environments
- Ability to troubleshoot TCP/IP networking issues, including
network devices such as printers and scannersAdditional Skills and
Knowledge
- 3+ years' experience supporting MacOS and iOS
- Apple Certified Support Professional (ACSP) certification
preferred
- Apple Certified Mac Technician (ACMT) certification
preferred
- Knowledge and experience with networking hardware and software,
such as firewalls, routers, switches, VoIP, and VPN, a plus
- Experience in a tech services or helpdesk role on campus a
plusHave we piqued your curiosity? Can you see yourself thriving in
this opportunity? Picture Yourself Here At Commonwealth, we believe
in a better world. We hold ourselves and each other to higher
standards. We take care of one another. That's why we invest in
you-we encourage employee growth both in your career and education;
we are building out a robust diversity, equity, and inclusion
program; we offer incredible health care benefits; and we find
plenty of occasions to celebrate. What's not to love? We are always
striving to be better, and we are looking for employees who share
that same mindset. Better people, better coworkers, better leaders,
better creators. Bring your best work and your full self to the
table, and we will do the same. Together, we can build a better
future for our advisors, their clients, our company, and you. About
Commonwealth Commonwealth Financial Network, Member FINRA/SIPC, a
Registered Investment Adviser, provides a suite of business
solutions that empowers more than 2,000 independent financial
advisors nationwide. Privately held since 1979, the firm has
headquarters in Waltham, Massachusetts; San Diego, California and a
new office opening soon in greater Cincinnati, Ohio. Turning our
advisors into raving fans starts by doing the same for our
employees. We foster an environment of excellence, growth, rewards,
and fun in equal measure, which has earned us 44 Best Place to Work
awards. The Fine Print We care about your online safety as a
prospective employee and encourage you to exercise caution when
responding to job postings online. Commonwealth will never ask
potential hiring candidates to pay or transfer funds as a
precondition of interviews or employment, nor will we authorize
recruiters or agents to do so on our behalf. Commonwealth is an
equal opportunity employer, making intentional efforts to source
talent from all backgrounds.
Min
USD $52,000.00/Yr.
Max
USD $65,000.00/Yr.
Compensation details: 52000-65000
PIa51a16769323-37248-34395079
Keywords: Commonwealth Financial Network LLC, Hamilton , Mac Support Specialist - Pacific Time Zone Hours, Other , Cincinnati, Ohio
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