Global Payments Specialist I

Location: Cincinnati
Posted on: November 4, 2024

Job Description:

GENERAL FUNCTION: Under general supervision, performs critical monitoring, processing and support functions for high risk payment applications with essential duties and responsibilities including processing of incoming and outgoing high dollar,timesensitive, funds transfer activity via the Fed ACH and Fed Wire networks. This position may be responsible for all or any combination of these defined duties and responsibilities encompassed within Global Payments Operations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Processes international and domestic inbound/outbound payments via internal payment origination networks and/or incoming customer calls including customer authentication via security PIN #s and payment special instructions.

*Troubleshoot file/batch exceptions that result from customer driven electronic transmission failures via direct customer or internal sales relationship manager consult; execute systemic clearance or deletion activities based on research and follow up

* Effectively route international USD payments as instructed by client to third party international

clearing banks.

*Proper execution of foreign currency exchange transactions including foreign denominated checks and wires.

*Provides incoming call support and service for commercial based clients in need of high value based payment transaction processing.

*Perform general analytics and execution of defined payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances.

*Execute on governmental mandated payment remittances in accordance with specific federal regulations

*Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations (i.e. E, NACHA, FFIEC).

*Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers

* Initiates payment related research requests via centralized problem resolution tracking system.

* Handles any routine inquires and confirmations for internal sales support and/or external direct

support.

* Utilizes multiple servicing systems for research and processing (i.e. Mobius, PEP+, MTS, CRM, SPOT, ACE, SWIFT, EDI, FTD).

* Processes all daily work according to department procedures and bank policies.

* Ensures that all inbound call support meets departmental service levels (i.e. abandon rates).

* Performs outbound payment transfer callback verification based on risk, regulatory and customer

specific instructions.

* Escalates large dollar/high value customer specific system and servicing issues as

appropriate.

*Demonstrate the ability to work efficiently with a low margin of error.

* Collaborates proactively/effectively with team to achieve shared goals.

*Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: NONE

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