Order & Supply Chain Specialist

Company: Disability Solutions
Location: Indianapolis
Posted on: November 1, 2024

Job Description:

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionWe advance science so that we all have more time with the people we love.As the Order & Supply Chain Specialist, you will plan and direct the analysis of complex business problems to be solved with automated systems. Provide technical assistance in identifying, evaluating and developing systems and procedures that are cost-effective and meet user requirements. Configure system settings and options; and creates specifications for systems to meet business requirements. You will design details of automated systems. You may provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.The Opportunity

• Lead domestic and international orders for the diagnostics operations division. Managing orders includes the execution of system functions in SAP for the monitoring and resolution of open orders, verification of availability of goods, and taking the appropriate actions when manual intervention and/or escalation for correctly processing orders or resolving issues is required.
• Ensures on-time and in-full supply of products from the handover of the supply plan until the delivery to the next supply chain mode/customer. Ensures quality supply of products to customers/patients from assigned internal and external sites through management from planning to execution.
• Coordinate and communicate with multiple business functions and site representatives including commercial operations, inventory control, planning, and material handling/ shipping operations.
• Collaborate with Sr. Customer Care Agents for investigating, escalating, and resolving complex order related issues and for new or changed processes to achieve business goals.
• Assist with identifying, investigating, and developing continuous operational improvement opportunities.
• Ensure the execution of activities complies with all applicable federal and international regulations and the Roche Global Supply Chain Standards. Communicate to the responsible logistics contacts in case of non-compliance.
• Process incoming complaints in a timely and accurate manner.Who You Are
  • Bachelor's degree and 2 years equivalent experience in the areas of; Business to business customer support. Software for ordering / inventory management / invoicing / delivery (SAP preferred)Preferred Skills
    • Technically proficient with SAP SD and software applications (Google, Excel, PowerPoint, Word, etc.).
    • Ability to quickly learn complex software application functions and perform necessary daily tasks with minimal direction.
    • Excellent professional and interpersonal communication skills (written and verbal) and a high degree of cultural awareness and sensitivity.
    • Capacity to manage change and maintain a high degree of technical accuracy when prioritizing daily tasks along with project team responsibilities in a fast paced environment.Relocation assistance is not available for this opportunity. This role is for Indianapolis location.The expected salary range for this position based on the primary location of Indianapolis, IN is $62,900 - $116,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .

Keywords: Disability Solutions, Hamilton , Order & Supply Chain Specialist, Professions , Indianapolis, Ohio